How can I reach your Support in case of any problems?
Every day between 9 AM and 5 PM, our basic support hotline is available for free. Here, our experienced staff will record you request in a ticket and hand it over to the Second Level Support. The latter will contact you then shortly by e-mail and give you assistance for your problem.
Moreover, you can contact our Second Level Support directly with an e-mail ticket. If you have purchase Technical Support, you can make a phone call, which connects you directly with our experienced system adiministrators. Please do not call our sales team, because they can not give you assistance.
